{"id":4148,"date":"2023-07-05T10:48:12","date_gmt":"2023-07-05T10:48:12","guid":{"rendered":"https:\/\/techdisease.com\/?p=4148"},"modified":"2023-07-13T10:49:56","modified_gmt":"2023-07-13T10:49:56","slug":"steps-of-customer-centricity","status":"publish","type":"post","link":"https:\/\/techdisease.com\/steps-of-customer-centricity\/","title":{"rendered":"The Key 4 Steps of Customer-Centricity"},"content":{"rendered":"\n
Customer-centricity requires aligning the entire company around the customer’s needs. This includes culture, strategy, and multichannel communications.<\/p>\n\n\n\n
It also means ensuring that every employee, from product managers to the frontlines, understands customers and their experiences. It requires a new level of centrally located, cleaned, and enriched data to make it actionable.<\/p>\n\n\n\n
1. Build a Customer-Centric Culture<\/strong><\/h2>\n\n\n